BOOKING CONDITIONS
1. Bookings between LANZAROTE LEISURE VILLAS LIMITED (hereafter
called “the Company”) and the person making
the bookings (hereafter called "the Client")
are valid after (a) the booking has been received by the
Company, (b) the appropriate deposit has been paid to the
Company. Payment will be accepted by the following means:
cheques, cash, Visa, Mastercard, Delta or Switch cards.
However, holidays booked within three weeks of departure
must be paid by credit / debit card or cash.
2. By signing the booking form the Client accepts these conditions and
warrants that he/she is authorised to agree them on behalf of all other
persons named on the booking form including those substituted or added
to by agreed amendment of the booking.
3. The balance of the holiday cost shown on the invoice must be paid
two months before departure. If the booking takes place less than two
months before departure then the balance is due immediately upon receipt
of the confirmation. If the balance is not received at least six weeks
before departure the Company reserves the right to cancel the relevant
booking and retain any deposit held in respect of the same.
4. Any cancellation by the Client must be notified in writing directly
to the Company. If the notification of cancellation is received by the
Company more than six weeks before departure, only the deposit will be
retained by the Company. If less than six weeks, then the following cancellation
charges will apply:
Between four and six weeks before departure 40% of the total cost excluding
insurance premiums.
Between two and four weeks before departure 65% of the total cost excluding
insurance premiums.
Less than two weeks before departure 100% of the total cost excluding
insurance premiums.
5. The Company reserves the right to modify or cancel any accommodation
or other arrangement and if the holiday chosen by the Client cannot be
provided for any reason before the departure date the Company undertakes
to offer alternative arrangements.
6. The Company shall not be liable for any loss, damage or expense, and
shall not be obliged to make any refund, in the event of change or cancellation
brought about by any force majeure circumstance including (without limitation)
war or threat of war, riots, terrorist activity, civil strife, strikes
or other industrial disruption, natural disasters, fire, technical problems
with transportation, airport closures, quarantine, epidemics, weather
conditions, government action or other events beyond the Company’s
control. Important Note: The Client’s attention is drawn to the
section headed “Holiday Insurance”.
7. The Company cannot accept liability for losses and inconvenience arising
out of disrupton of local services such as electricity and water supplies,
industrial action or any other matter outside the control of the Company.
8. If after confirmation of the Client’s booking, the Client wishes
to change any details of the booking (e.g. transferring to a different
holiday, departure date or substituting any of the persons included in
the booking) the Company will use its beast endeavours to comply. An
amendment fee may be charged for any booking changed. However, any such
amendment and/or substitution must be made and confirmed in writing before
departure. In the event that within six weeks of departure the Client
wishes to change the booking to a later date the cancellation charges
specified in paragraph 4 will apply. Insurance premiums are not refundable
or transferable and in the case of a substitution an additional premium
would therefore be payable in respect of each new person included in
the booking.
9. The Company will allow the Client seven days from the date of confirmation
of the booking in which to purchase the flights. The date of confirmation
of the booking is defined as the date on which the deposit (or full balance
if booking less than two calendar months before departure) is received
by the Company. If after confirming the booking of the accommodation
with the Company, the Client then delays the purchase of the flights
and is then unable to obtain flights and cancels the accommodation, normal
cancellation charges will apply.
10. Any ‘Special Offers’ made by the Company will not affect
the cost of holidays already booked with the Company.
11. Should the Client have cause for complaint in the course of the holiday,
the Company’s local management must be notified immediately. In
the event that the problem cannot be resolved locally and is considered
by the Client to be of a serious nature, then the Client must telephone
the Lanzarote Leisure Villas office in the UK who will endeavour to solve
the problem. If the Client wishes to pursue the matter on return to the
UK, the complaint must then be made in writing to the Company’s
office at 4 Greenway, Totteridge, London N20 8ED within 42 days of the
Client returning from holiday. The Company accepts no liability in respect
of complaints received after that date.
12. The self-catering accommodation provided is only for the use and
occupation of the persons shown on the confirmation invoice and no sub-letting,
sharing or assignment is permitted.
13. Should any damage to the property its fittings or contents occur
during the period of occupancy which in the opinion of the Company or
its agents has been caused wilfully negligently or carelessly the Company
reserves the right to levy additional charges for the purposes of restitution
as determined by the Company.
14. Elderly persons are welcomed by the
Company and provided prior knowledge is available, advice can be given
and arrangements made regarding
their
travel and accommodation. Unfortunately, many of our privately owned
properties are not suitable for severely disabled persons.
15. We have taken all reasonable steps to ensure that the holidays
published in this brochure have been properly arranged and that suppliers
of accommodation,
car hire companies, or any other organisations we use both in this
country and abroad are reputable, maintain high standards and conform
with the
laws of the country in which they are operating. However, we have no
direct control over such organisations and shall not be liable for
any acts or omissions whether fundamental or not by any persons employed
by them.
16. Our arrangements for your holiday are often planned many months
in advance and very occasionally changes may have to be made. In the
unlikely
event of the Company having to alter the accommodation booked by the
Client, the Company undertakes to offer alternative similar or upgraded
accommodation. Where a significant change is made you will be informed
when you book or, if you have already booked, as soon as possible prior
to your departure. A significant change is defined as a change of resort.
17. This Contract is subject to and shall be construed in accordance
with the laws of England and the parties hereby submit to exclusive
jurisdiction of the English courts.
PASSPORTS
A valid ten year British Passport is required for British
subjects visiting the Canary Islands. Foreign Nationals
travelling from Britain should check with the appropriate
embassy to ascertain whether a special visa will be required.
Where a married woman intends to travel alone she must
have her own passport. She cannot travel alone on a joint
husband/wife passport.
It is no longer possible to include or add children to
a British Passport.
All children (including babies) who are not already included on a valid
10 year passport will need to hold their own passport if they are to
travel abroad.
Children who are already included on an existing passport may continue
to travel with the passport holder until:
a) the child reaches the age of 16, or
b) the passport on which the child is included expires, or
c) the passport on which the child is included is submitted for amendment.
HEALTH REQUIREMENTS
At present, no certificates of vaccinations are required
for British Subjects visiting the Canary Islands. Foreign
Nationals travelling from Britain should check their own
personal requirements with the appropriate embassy.
BROCHURE DESCRIPTION
At the time of going to press, all details set out in
our brochure were correct and confirmed by each villa or
apartment complex. Lanzarote Leisure Villas Limited therefore
cannot be held responsible for any changes subsequently
made by a particular villa or apartment complex.
If you would like to download the Booking Conditions
in pdf format CLICK
HERE
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